JENNIFER SUSKI | Founder

With over 20 years of experience, I've had the pleasure of working in various roles within hospitality, including Front Desk, Night Audit, Revenue Management, Marketing, and Sales. My career has also led me into the world of hotel technology. This diverse background has given me a comprehensive understanding of what it takes to make a hotel successful. I've had the privilege of working with all major brands as well as independent hotels, each offering unique insights and experiences.

I am passionate about helping hotels exceed their goals while creating exceptional experiences for their staff. This passion drives my work at Operation Innsight. I'm proud to have been recognized for my ambitious, contagious optimism by Marquis Who’s Who and the Worldwide Women’s Association. I also dedicate my time to volunteering with Women in Travel THRIVE, an organization close to my heart.

One of my significant achievements includes helping Cambria hotels improve their LTR scores and cleanliness scores, showcasing my commitment to driving meaningful results. What sets me apart is my genuine love for the hospitality industry. Having worked on property, I understand the daily challenges and triumphs faced by hotel staff and am dedicated to giving back to this community.

My core values are making things better than they were before and doing everything with integrity. These principles guide me in every endeavor, ensuring that I provide tailored solutions to meet the unique needs of each hotel I work with. I believe in connecting personally with my clients, offering personalized support and innovative strategies to help them succeed.